Who to contact in the event of a claim over Christmas

The FMB Insurance office is closed from 5pm on Thursday 23^rd December until 9am on Tuesday 4^th January. Should you need to report a claim during this time please follow these steps; 

 

For Public or Employers liability claims

For policies underwritten by Starr International (Europe) Ltd

Questgates

[email protected]

0121 411 0530

(Closed from 5pm 24th December until 9am 29th December and from 5pm 31st December until 9am 4th January. During closure periods Questgates out of office helpline will be in operation if you require urgent assistance - 0121 411 0535)

 

For tools, plant, contract works claims

For policies underwritten by HSB Engineering

[email protected]

0330 100 3432

(Closed from 12.30pm 24th December until 9am 30^th December, and from 12.30pm 31st December until 9am 4th January.)

 

For New Homes warranty or Domestic and Commercial warranty claims

Emergency works are not covered under the policy. Should emergency works be required please arrange for this to undertaken but retain any receipts for costs incurred for presentation to the insurers, as they may take these into consideration.

Email [email protected] and we will respond when the office reopens

 

For all other policies 

Please check the claims notification details within your policy documents